About This Privacy Policy
This Privacy Policy describes how 98pk – the online gaming platform available at 98pk.click – collects, uses, stores and protects the personal information of players registered on the platform. It applies to all interactions with the 98pk website and any mobile-optimised version of the platform.
When you create an account on 98pk, deposit funds, place a bet or use any feature of the platform, you are sharing certain personal information with us. This policy explains exactly what that information is, what we do with it, who else might see it, and how long we keep it. It also sets out the rights you have over your own data and how to exercise them.
This Privacy Policy forms part of the overall agreement between you and 98pk, alongside our Terms and Conditions. Both documents should be read together. By registering an account or continuing to use the 98pk platform, you confirm that you have read and understood this Privacy Policy.
What Personal Data We Collect
98pk collects personal data in two main ways: information you provide directly when you register or use the platform, and information that is collected automatically through your use of the service. We aim to collect only what is genuinely necessary.
2.1 Information You Provide
- Registration details: Your full name, date of birth, Pakistani mobile phone number, email address and a password when you create your 98pk account.
- Identity documents: A copy of your CNIC (Computerised National Identity Card) or passport when KYC verification is requested. See Section 5 for full details on when and why this is required.
- Payment information: Your Easypaisa or JazzCash account number, NayaPay or SadaPay wallet ID, bank account details for IBFT transfers, or Visa/Mastercard debit card details used for deposits and withdrawals.
- Communication records: Any messages, emails or live chat transcripts between you and the 98pk support team.
- Voluntary information: Any additional information you choose to provide when updating your account profile or completing a responsible gaming self-assessment.
2.2 Information Collected Automatically
- Device and connection data: IP address, device type, browser type and version, operating system, and mobile network operator (e.g. Zong, Jazz, Telenor, Ufone).
- Session data: Pages viewed, time spent on each page, features used, buttons clicked and navigation paths through the 98pk platform.
- Betting and game activity: All bets placed, games played, bet amounts, cash-out decisions and winnings recorded through your 98pk account.
- Cookie data: Information stored through cookies and similar tracking technologies as described in Section 6.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity | Name, DOB, CNIC number | You provide at registration / KYC |
| Contact | Mobile number, email address | You provide at registration |
| Financial | Easypaisa/JazzCash number, bank IBFT details | You provide when depositing / withdrawing |
| Technical | IP address, device, browser | Collected automatically on login |
| Behavioural | Bets placed, games played, session duration | Collected automatically during use |
| Communications | Support chat logs, email records | Created when you contact support |
Why We Collect Your Data – Legal Basis and Purpose
98pk collects and uses personal data for specific, legitimate purposes. We do not collect data speculatively or for purposes unrelated to operating the platform for Pakistani players. Below is a breakdown of why we collect each type of data and the lawful basis for doing so.
3.1 To Operate Your Account
Your name, contact details and login credentials are essential for creating and managing your 98pk account. Without this information the platform simply cannot function for you. This processing is necessary for the performance of the contract between you and 98pk.
3.2 To Process Deposits and Withdrawals
Your payment details – Easypaisa number, JazzCash number, bank account or card details – are required to process the PKR transactions you initiate. 98pk retains transaction records both to maintain your account history and to satisfy financial record-keeping obligations. This is both contractually necessary and legally required.
3.3 To Verify Your Identity and Prevent Fraud
Identity verification data (CNIC, document scans) is collected to confirm you are who you say you are, to verify that you meet the minimum age requirement of 18 years, and to prevent fraud, money laundering and other financial crimes. This processing is carried out in the legitimate interests of both 98pk and the broader player community, as well as to meet applicable legal obligations.
3.4 To Deliver Customer Support
When you contact the 98pk support team by email or live chat, we retain a record of the communication to allow us to follow up, resolve the issue effectively and improve our service. These records are stored for a reasonable period after the support interaction is closed.
3.5 To Improve the Platform
Aggregated, anonymised behavioural data – such as which games are most popular among Pakistani players or where users encounter navigation difficulties – is used internally to guide platform improvements. This analysis does not identify you as an individual.
3.6 To Support Responsible Gaming
Betting and session data is monitored by the 98pk responsible gaming systems to identify patterns of play that may indicate problematic behaviour. Where such patterns are detected, 98pk may reach out with support resources or apply account protections in line with responsible gaming commitments. This processing is in your legitimate interest and the interest of player welfare.
Payment Data and PKR Transactions
All financial transactions on 98pk are conducted in Pakistani Rupees (PKR). Payment data is handled with particular care given its sensitive nature.
4.1 How Payment Data Is Processed
When you make a deposit via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT or card, your payment instruction is transmitted directly to the relevant payment provider via an encrypted connection. 98pk does not store full card numbers, CVV codes or complete mobile wallet PINs on its own servers. We retain only the minimum reference information needed to associate the transaction with your account – for example, the last four digits of a card or the registered account name on a mobile wallet.
4.2 Transaction History
A complete record of all deposits and withdrawals made through your 98pk account is retained and accessible to you at any time from your account history section. This record includes transaction dates, amounts in PKR, payment methods used and transaction reference numbers. You can use this history to reconcile your own records at any time.
KYC Identity Verification
KYC stands for Know Your Customer. It is a standard identity verification process used by financial service platforms to confirm that their users are who they claim to be. At 98pk, KYC verification is required in specific circumstances.
5.1 When KYC Is Required
98pk may request KYC verification from any account holder at any time, but it is most commonly triggered in the following situations:
- When processing your first withdrawal from a new account.
- When a withdrawal request exceeds certain internal thresholds.
- When account activity patterns raise a flag under our fraud prevention or responsible gaming monitoring systems.
- When two or more accounts appear to share the same identity information, raising the possibility of duplicate registration.
5.2 What Documents Are Required
Standard KYC at 98pk requires a clear copy of a valid Pakistani CNIC (front and back) or a valid Pakistani passport. In some cases a selfie holding the document may be requested to confirm live identity. For payment method verification, a screenshot of the Easypaisa or JazzCash account showing the registered name may be requested alongside the identity document.
5.3 Storage of KYC Documents
KYC documents submitted to 98pk are stored in encrypted form with access restricted to authorised personnel only. They are not shared with any third party other than those directly involved in the verification process. KYC documents are retained for the duration of the account's active period and for a reasonable period following account closure, in line with applicable legal obligations regarding financial records.
Cookies and Tracking Technologies
98pk uses cookies and similar tracking technologies to make the platform work properly, to remember your preferences and to understand how players navigate the site. This section explains what cookies are, which ones 98pk uses and what choices you have.
6.1 What Are Cookies
Cookies are small text files that a website stores on your device when you visit it. They allow the website to remember information about your visit – such as whether you are logged in, what language preference you have set, or what was in your session – so that you do not have to re-enter information every time you return.
6.2 Types of Cookies Used by 98pk
- Essential cookies: These are required for the platform to function. They manage your login session, remember your account state and ensure that your bets are associated with your account correctly. You cannot opt out of essential cookies without disabling the platform entirely.
- Preference cookies: These remember settings you have chosen, such as language preferences or notification settings. They make your experience more convenient.
- Analytics cookies: These collect aggregated, anonymised data about how players navigate the platform – which pages are visited most, where players spend the most time and where they encounter difficulties. This data is used to improve the 98pk experience.
- Security cookies: These help detect unusual login patterns and fraudulent account activity, protecting both you and the platform.
6.3 Managing Cookie Preferences
You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, delete and block cookies. Be aware that blocking essential cookies will prevent you from logging in to your 98pk account and using core platform features.
Third-Party Data Sharing
98pk does not sell your personal data. We do not share it with advertisers, data brokers or marketing companies. There are, however, limited circumstances in which 98pk shares personal data with third parties, all of which are necessary for the operation of the platform.
7.1 Payment Processors
When you make a deposit or request a withdrawal, the relevant transaction data is shared with the payment provider you have chosen – Easypaisa, JazzCash, NayaPay, SadaPay, your bank for IBFT, or your card issuer. This sharing is strictly limited to the information required to process the transaction and is governed by the payment provider's own privacy terms.
7.2 Game Providers
Game studios whose titles are available on 98pk – such as Pragmatic Play, Spribe, PG Soft, Jili and others – may receive limited technical data related to game sessions. This is typically restricted to a session identifier and does not include your full personal details. Game providers are contractually required to handle any data they receive in accordance with applicable privacy standards.
7.3 Fraud Prevention and Legal Requirements
98pk may share personal data with fraud prevention services, law enforcement authorities or regulatory bodies where we are legally required to do so or where doing so is necessary to protect the platform and its players from financial crime. Such sharing is carried out only to the extent required and is not done routinely.
Data Storage and Security
98pk takes the security of your personal data seriously. The following measures are in place to protect the information stored on our systems.
8.1 Encryption
All data transmitted between your device and the 98pk platform is protected by SSL/TLS encryption. Data stored on 98pk servers is encrypted at rest using industry-standard encryption protocols. This means that even in the unlikely event of an unauthorised access attempt, the stored data would not be readable without the encryption keys.
8.2 Access Controls
Access to player personal data within 98pk is restricted to authorised personnel on a need-to-know basis. Staff with access to sensitive data undergo security awareness training. Access logs are maintained and reviewed regularly. No member of the 98pk team has blanket access to all player data.
8.3 Incident Response
In the event of a security incident that affects your personal data, 98pk will notify affected players without undue delay and will take immediate steps to contain and investigate the incident. Notifications will be sent to the email address registered on your account.
8.4 Your Responsibilities
Account security is a shared responsibility. You should use a strong, unique password for your 98pk account, enable any available two-factor authentication, and ensure that you log out from shared devices after use. 98pk will never ask for your password via email or live chat. If you receive a communication claiming to be from 98pk that requests your password, treat it as suspicious and contact our support team immediately.
How Long We Keep Your Data
98pk does not keep your personal data for longer than is necessary for the purposes for which it was collected. The retention periods below reflect both operational needs and applicable legal obligations.
- Account data (name, contact, login): Retained for the duration of your active account and for up to 5 years following account closure, to allow for dispute resolution and to meet financial record-keeping requirements.
- Transaction records: Retained for a minimum of 5 years following the transaction date, in line with standard financial record-keeping obligations.
- KYC documents: Retained for the duration of your active account and for a reasonable period following closure, consistent with applicable anti-money laundering record-keeping requirements.
- Support communications: Retained for 2 years following the closure of the relevant support case.
- Betting and game activity logs: Retained for the duration of your active account and up to 3 years following account closure.
- Technical and analytics data: Aggregated and anonymised after a rolling 12-month period. Anonymised data may be retained indefinitely for platform improvement purposes.
Your Rights Over Your Personal Data
As a 98pk player you have the following rights regarding your personal data. To exercise any of these rights, contact the 98pk support team at support@98pk.click with a description of your request.
Right of Access
You can request a copy of all personal data 98pk holds about you at any time. We will respond within 30 days of a verified request.
Right to Correction
If any personal data held by 98pk is inaccurate or incomplete, you have the right to request that it be corrected or updated.
Right to Deletion
You may request deletion of your personal data. Note that data subject to legal retention obligations (e.g. transaction records) cannot be deleted before the retention period expires.
Right to Object
You may object to processing carried out on the basis of legitimate interests. 98pk will review the objection and respond within 30 days.
Right to Portability
You can request your personal data in a structured, machine-readable format to transfer to another service where technically feasible.
Right to Restrict Processing
In certain circumstances you can ask 98pk to pause processing of your data while a correction or objection request is being resolved.
Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing already carried out before the withdrawal.
How to Exercise Rights
Email support@98pk.click with your request. Include your registered account email and a brief description of what you are requesting. We will respond within 30 days.
Children's Privacy
The 98pk platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If it comes to our attention that a person under 18 has registered an account on 98pk, that account will be closed immediately and any deposits returned where possible.
If you are a parent or guardian and believe that a minor in your care has registered on 98pk, please contact us immediately at support@98pk.click. We will investigate the matter and take appropriate action. We also encourage parents and guardians to be aware of the online gaming platforms their children may be accessing and to use parental control tools available on shared devices.
Changes to This Privacy Policy
98pk may update this Privacy Policy from time to time to reflect changes in the way we operate, changes to applicable data protection laws, or improvements to our privacy practices. When material changes are made, we will notify registered players by email to the address associated with their account and post a notice on the platform.
The updated Privacy Policy will take effect from the date specified in the notification, which will be no less than 7 days after players have been notified for material changes. Continued use of the 98pk platform after the effective date of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with any change, you should close your account before the effective date. Account closure requests can be submitted to our support team at any time.
Contact Us About Privacy
If you have any question, concern or request relating to your personal data and how 98pk handles it, please get in touch through any of the following channels. We take all privacy-related enquiries seriously and aim to respond promptly.
- Email: support@98pk.click – Please use the subject line "Privacy Request" so your message is routed correctly.
- Live Chat: Available 24/7 from the chat icon on any page of the 98pk platform. The support team can assist with basic privacy queries directly and escalate more complex requests to the relevant team.
For formal data access or deletion requests, email is preferred as it allows us to verify your identity and maintain a clear record of the request and our response. We aim to acknowledge all privacy requests within 5 business days and to resolve them fully within 30 days.